VeriSupport is the software industry’s first “reliable platform,” enabling e-commerce and software companies to quantify their commitment to customer support. VeriSupport’s unique and innovative Support Ranking (SR) system is a combination of software and live–agent processes that measure how well a company can support their customers during and after an online sale. Whether the product is physical good or downloadable software, VeriSupport analyzes and assesses the company’s security and support channels–online storefronts, phone support, email, and even live chat. VeriSupport is developed by Mouglesoft, an innovative software development company focused on helping companies create better customer experiences.
VeriSupport is easily integrated into your website and company operations with little effort. There are no components to install as VeriSupport’s Automated E–Commerce Evaluator (ACE) analyzes your online security and gathers real–time customer feedback without a single line of code. The SR is calculated based upon a proprietary mathematical framework that utilizes data gathered from our ACE engine, our manual assessment of your live chat and phone support, and real-time customer feedback. Through the SR Score Certificate that you can integrate into your website, you can display your SR score to your online visitors at any time. When clicked on, the certificate displays detailed information about the elements comprising your score as well as an opportunity to provide real-time feedback. These elements include: Reliability (as a company), Live Chat, Live Phone, and Customer Feedback.
![[del.icio.us]](http://images.del.icio.us/static/img/delicious.small.gif){kind=small}
